Terms and Conditions

Effective date: 01 Jan 2026  |  Last updated: 01 Jan 2026

These Terms and Conditions ("Terms") govern access to and use of www.grritservices.com and the software, mobile applications, School ERP platform, support, integrations, and related services provided by GRR IT Services (collectively, the "Services").

1. About GRR IT Services

GRR IT Services provides technology solutions for educational institutions, including School ERP modules, administrative portals, mobile applications, authentication services, communications, reports, payment integrations, and associated implementation and support services.

2. Eligibility and Authority

You must have the legal capacity and authority required to use the Services. Minors may use student- or parent-facing Services only through, or with authorization from, the relevant school, parent, or lawful guardian. School administrators are responsible for authorizing users and assigning appropriate access rights.

3. Accounts and Security

• You must provide accurate and current account information.
• You are responsible for safeguarding usernames, passwords, OTPs, access tokens, and devices used to access the Services.
• You must not share credentials or permit unauthorized access to an account.
• You must promptly notify GRR IT Services or the relevant institution of suspected account misuse or a security incident.
• Activities performed through an account may be treated as authorized unless reported otherwise and verified.

4. Institution Responsibilities

A school or institution using the Services is responsible for:

• Ensuring it has authority to collect, upload, use, and instruct us to process information submitted to the Services.
• Providing notices and obtaining consent from students, parents, guardians, teachers, or staff where required.
• Configuring user roles, access permissions, academic settings, fees, notices, and other institution-controlled data.
• Reviewing the accuracy of records, reports, calculations, and communications before relying on or distributing them.
• Using the Services in accordance with applicable education, employment, financial, privacy, and other laws.

5. Permitted Use

Subject to these Terms and any applicable commercial agreement, we grant authorized users a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended business, educational, administrative, or personal purpose.

6. Prohibited Use

You must not:

• Use the Services for an unlawful, fraudulent, harmful, or misleading purpose.
• Access data, accounts, features, or systems without authorization.
• Upload malicious code or attempt to disrupt, overload, probe, scan, or bypass Service security.
• Copy, modify, reverse engineer, decompile, resell, sublicense, or commercially exploit the Services except where expressly permitted.
• Remove trademarks, copyright notices, or other proprietary markings.
• Use automated tools to scrape or extract data except through an approved integration.
• Submit content that infringes intellectual-property, privacy, confidentiality, or other legal rights.
• Misrepresent identity, affiliation, payment status, academic records, attendance, or other information.

7. Subscription, Fees, and Taxes

Pricing, subscription periods, implementation fees, support charges, payment schedules, usage limits, and taxes are governed by the applicable quotation, order form, invoice, proposal, or service agreement. Unless stated otherwise, quoted fees exclude applicable taxes. Late or unpaid amounts may result in restricted access or suspension after any required notice.

8. School Fee and Other Online Payments

The Services may facilitate payments between a payer and a school or institution through a third-party payment provider. The school or institution determines the amount due, concessions, refunds, and allocation of payments. Payment completion is subject to confirmation from the payment provider. GRR IT Services is not a bank or payment gateway and does not guarantee processing by an external provider.

If an amount is debited but the transaction is shown as failed or pending, the payer should retain the transaction reference and contact the relevant institution or payment provider. Refunds, where applicable, are processed under the institution's refund policy and the payment provider's processing timelines.

9. Customer Data and Privacy

Institutions and authorized users retain their rights in data they lawfully submit to the Services. They grant GRR IT Services the limited rights needed to host, process, transmit, back up, and otherwise handle that data to provide and secure the Services. Personal data is handled as described in our Privacy Policy, applicable agreements, and applicable law.

10. Intellectual Property

The Services, including software, source code, designs, workflows, documentation, graphics, trademarks, reports, and other materials supplied by GRR IT Services, are owned by or licensed to GRR IT Services and are protected by applicable intellectual-property laws. No ownership rights are transferred except where expressly agreed in writing.

Feedback or suggestions may be used to improve the Services without restriction or payment, provided we do not publicly identify the person providing feedback without permission.

11. Third-Party Services

The Services may integrate with payment gateways, SMS and email providers, cloud platforms, maps, analytics, identity providers, or other third-party services. Their availability and operation are controlled by their respective providers and may be subject to separate terms. We are not responsible for third-party systems outside our reasonable control.

12. Service Availability and Changes

We aim to provide reliable Services but do not guarantee uninterrupted or error-free availability. Maintenance, upgrades, internet failures, third-party outages, security events, force-majeure events, or other circumstances may affect access. We may update, improve, replace, or discontinue features, subject to applicable agreements and law.

13. Support

Support scope, service hours, response targets, training, implementation, data migration, and custom development are governed by the applicable plan or written agreement. Resolution times may depend on issue severity, access to necessary information, third-party providers, and customer cooperation.

14. Suspension and Termination

We may suspend or terminate access where reasonably necessary to address non-payment, a security risk, unlawful activity, material breach, misuse, or a legal requirement. Where appropriate, we will provide notice and an opportunity to remedy the issue. Users may stop using the Services at any time; subscription cancellation and data export or deletion remain subject to the applicable agreement.

15. Disclaimers

To the maximum extent permitted by law, the Services are provided on an "as available" basis. GRR IT Services does not warrant that every feature will meet every user's requirements or that all information entered by users, institutions, or third parties will be accurate. Institutions remain responsible for reviewing academic, attendance, fee, payroll, statutory, and administrative outputs before taking action.

16. Limitation of Liability

To the maximum extent permitted by applicable law, GRR IT Services will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, including loss of profits, revenue, goodwill, or anticipated savings, arising from use of or inability to use the Services.

Any aggregate liability will be limited as stated in the applicable written commercial agreement. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

17. Indemnity

To the extent permitted by law, an institution or business user agrees to defend and indemnify GRR IT Services against third-party claims, losses, and reasonable costs arising from its unlawful use of the Services, violation of these Terms, unauthorized instructions, or infringement caused by data or content it supplies.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to any dispute-resolution procedure in an applicable written agreement, courts having jurisdiction in Hyderabad, Telangana, India will have jurisdiction over disputes arising from these Terms or the Services.

19. Changes to These Terms

We may update these Terms to reflect changes in the Services, business practices, or legal requirements. Updated Terms will be posted on this page with a revised "Last updated" date. Material changes may also be communicated through the Services or another appropriate channel. Continued use after the effective date constitutes acceptance of the revised Terms where permitted by law.

20. General Provisions

• If a provision is held unenforceable, the remaining provisions will continue in effect.
• Failure to enforce a provision is not a waiver of the right to enforce it later.
• You may not assign your rights under these Terms without our written consent; we may assign them as part of a business transfer or restructuring.
• These Terms, the Privacy Policy, and any applicable written commercial agreement form the agreement governing the Services.
• If these Terms conflict with a signed commercial agreement, the signed agreement prevails for the relevant customer and Services.

21. Contact Us

For questions about these Terms, contact: